The Enlightened Agent

Christina Kelley is a process improvement guru who unabashedly believes there is always a better way to do things. With a professional career that includes previous roles with the Indianapolis Museum of Art and KPMG, she wants to keep improving the customer experience for G&A clients.

Greg Gamble is the Vice President for Client, Brokerage & Data Operations at Alliant Insurance Services. During his time in the industry, he has worked across the entire spectrum—agency, underwriter, carrier—and gives us his candid New Yorker take on all of it.

Mike Shanahan is the Chairman, President and CEO of St. Louis-based HM Risk. An industry veteran with an entrepreneurial streak, Mike shares his thoughts on how the business has changed and some of the critical moments in his career.

Patrick Kinney is the Executive Vice President, Enterprise Distribution Management, at Travelers. He combines decades of experience with a passion for finding ways to make the insurance process seamless for agents, customers, and carriers.

Jeff Gallimore is the Chief Operating Officer, US National Accounts, at Zurich North America. He has a track record of building successful teams by empowering people and providing the tools that help them succeed. He shares his thoughts on how the industry has changed, and what changes still need to happen.

Enlightened agents are innovative. In this episode, we talk to David Carpentier of Assurely. His company is introducing new insurance products to meet the challenges of emerging and next-gen business models.